Industry guide

Digital services for hospitality.

Make menus, opening information and booking routes easy to find.

Build around a real customer task

Make menus, opening information and booking routes easy to find. Before asking a provider for a proposal, identify what visitors need to understand, what evidence you can show and which action they should be able to take.

What to put in the brief

  • Check who updates seasonal content and handles booking integrations.
  • The pages, content, images and customer journeys required at launch.
  • Who will supply and approve accurate claims, prices and service information.
  • How the team will maintain the website or campaigns after handover.

Compare the right specialist

Ask for relevant experience and a plan that addresses your operational needs. A portfolio image alone will not show how the provider handles content, measurement, accessibility and ownership.

Check who updates seasonal content and handles booking integrations. Request a written list of deliverables, exclusions and ongoing charges.

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Services to consider